How to create and manage email aliases on your LWS account?

Procédure

An email alias allows you to receive messages at a secondary address without creating a new mailbox. For example, you can receive messages sent to [EMAIL] directly [ADDRESS] [EMAIL].

This guide explains how to create an email alias from LWS Panel, how to check that it works, and how to delete it if you no longer need it.

Understanding the role of an email alias

An email alias is an additional address linked to an existing mailbox.

It does not have its own password, its own storage space, or its own inbox. Messages sent to the alias automatically arrive in the main mailbox to which it is associated.

Example: if you add the alias [EMAIL] to the mailbox [EMAIL], messages sent to [EMAIL] will be received in the mailbox [EMAIL].

Before you begin

To create an alias, you must already have a mailbox to which this alias will be linked.

The address chosen for the alias must not already be used as a mailbox, forwarding, or another alias.

Create an email alias

1. Log in to your LWS customer area.
2. Access the management of your hosting or your Mail Pro service.
3. In the Email addresses section, click on Emails.
   
4. Find the mailbox on which you want to add an alias.
5. Click the Action button on the row of this address, then click Add an Alias.
   
6. In the field provided, enter only the name of the alias to create.
   

For example, to create the address [EMAIL], enter only contact.

7. Click Validate to save the alias.

Check that the alias works

Send a test message to the alias address [PERSON_NAME] create.

Then open the main mailbox associated with this alias, from Roundcube or from your usual email software.

If the message arrives in this mailbox, the alias is working correctly.

Delete an email alias

1. From the management of your hosting or Mail Pro service, open the Email addresses section, [PERSON_NAME] Emails.
   
2. Find the mailbox to which the alias is linked.
3. Click on Action, then on Add an Alias.
   
4. In the list of existing aliases, [PERSON_NAME] />
5. Click the red trash icon on the line of the alias concerned.
6. Confirm deletion if you are asked to confirm.

Common problems

I do not see the “Add an Alias” button

Make sure you are in Email addresses > Emails and that you clicked the Action button of an existing mailbox.

If no mailbox exists yet [ADDRESS], first create a main email address before adding an alias.

The alias [PERSON_NAME]

Check that the alias appears [PERSON_NAME] alias of the main mailbox.

Also make sure that the address used for the test matches exactly the alias created. A mistake in the name or domain prevents the message from being received.

If the domain has just been configured or modified, wait until the mail services are fully operational.

I want to reply with the alias address from Roundcube

Roundcube does not allow you to create an additional identity [PERSON_NAME] reply with an alias address.

When you are logged into Roundcube with a main email address, replies are sent only with this main address. The alias allows you to receive messages, but it cannot be used as a sending address in Roundcube.

To send with an alias address, use compatible email software such as Thunderbird, Outlook, or Mail on Mac. These programs may allow you to add an additional sending identity, depending on their configuration.

I cannot create an additional alias

Your plan may have reached the allowed alias limit. Delete an unused alias or check the limits included in your plan.

Also check that the desired address does not already exist as a mailbox, forwarding, or alias.