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Emails Personnalisés inclus avec NDD & Hébergement Mutualisé 12 Juin 2026 Créé par 1mn de lecture

How do you create and manage email aliases on your LWS account?

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Procédure

  

Service concerned : Personalized emails Hosting plans LWS / ASP.NET / Mail Pro
Panel concerned : LWS Panel
Level : beginner

An email alias allows you to receive messages at a secondary address without creating a new mailbox. For example, you can receive messages sent to [EMAIL] directly [ADDRESS] [EMAIL].

This help article explains how to create an email alias from LWS Panel, how to check that it works, and how to delete it if you no longer need it.

This help article concerns managing email aliases from LWS Panel.
Are you using a different environment?

Understanding the role of an email alias

An email alias is an additional address linked to an existing mailbox.

It has no password of its own, no storage space of its own, and no inbox of its own. Messages sent to the alias are automatically delivered to the main mailbox it is associated with.

Example: if you add the alias [EMAIL] to the mailbox [EMAIL], messages sent to [EMAIL] will be received in the mailbox [EMAIL].

An alias is mainly used to receive messages. [PERSON_NAME], you cannot send an email using the alias [ADDRESS]. Some email clients may allow this with the appropriate configuration.

Before you begin

To create an alias, you must already have a mailbox to which this alias will be attached.

The address chosen for the alias must not already be used as a mailbox, forwarding, or another alias.

The number of aliases available depends on your plan. Most plans allow up to 100 aliases per domain. A domain-name-only plan without an option is limited to 1 alias.

Create an email alias

  1. Log in to your LWS customer area.
  2. Go to the management of your hosting or your Mail Pro service.
  3. In the Email addresses section, click on Emails.
    How do you create and manage email aliases on your LWS account?
  4. Find the mailbox on which you want to add an alias.
  5. Click the Action button on the line for this address, then click Add an Alias.
    How do you create and manage email aliases on your LWS account?
  6. In the field provided, enter only the name of the alias to create.
    How do you create and manage email aliases on your LWS account?

For example, to create the address [EMAIL], enter only contact.

  1. Click Validate to save the alias.

The alias is created when it appears in the list of aliases associated with the main mailbox.

Check that the alias works

Send a test message to the alias address [PERSON_NAME] create.

Then open the main mailbox associated with this alias, from Roundcube or from your usual email client.

If the message arrives in this mailbox, the alias is working correctly.

A correctly configured alias [PERSON_NAME] messages [ADDRESS] main mailbox to which it is attached.

Delete an email alias

  1. From the management of your hosting or your Mail Pro service, open the Email addresses section, [PERSON_NAME] Emails.
    How do you create and manage email aliases on your LWS account?
  2. Find the mailbox to which the alias is attached.
  3. Click Action, then on Add an Alias.
    How do you create and manage email aliases on your LWS account?
  4. In the list of existing aliases, [PERSON_NAME] /> How do you create and manage email aliases on your LWS account?
  5. Click the icon of the red trash can on the line of the alias concerned.
  6. Confirm the deletion if you are asked to confirm.

After deletion, future messages sent to this alias will no longer be received by the main mailbox.

Common issues

I don't see the “Add an Alias” button

Make sure [PERSON_NAME] data-end="4120" data-start="4091">Email addresses > Emails and that you clicked the Action button for an existing mailbox.

If no mailbox yet exists [ADDRESS], first create a main email address before adding an alias.

The alias [PERSON_NAME]>

Make sure the alias appears [PERSON_NAME] alias of the main mailbox.

Also make sure the address used for the test exactly matches the alias created. A mistake in the name or domain prevents the message from being received.

If the domain has just been configured or modified, wait until the mail services are fully operational.

I want to reply [PERSON_NAME]>

An LWS alias allows you to receive messages on a secondary address, but it does not create a separate [ADDRESS].

From Roundcube, the alias address cannot be used as a sender address. [PERSON_NAME], you must use a compatible email client and configure the alias as the sending identity when the software allows it.

I can't create an additional alias

Your plan may have reached the allowed alias limit. Delete an unused alias or check the limits included in your plan.

Also check that the desired address does not already exist as a mailbox, forwarding, or alias.

Lectures associées

  

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Questions sur l'article (3)

Ask a question
Arqf
il y a 9 mois
Comment supprimer un alias d'une boite mail ?
Jordan-LWS Reponse officielle
il y a 9 mois

Bonjour,

Je vous remercie pour votre message et vous invite à relire la documentation, effectivement, cela est indiqué spécifiquement dans le chapitre 3 point 4.

Cordialement, L'équipe LWS 

Cette reponse vous a aide ?
Olivier
il y a 5 mois
Bonjour, Peut-on répondre depuis un Alias, sans que le correspondant ne voie notre adresse mail normale? Il me semble que non?, chez LWS. Merci.
Aurelien-LWS Reponse officielle
il y a 5 mois

Bonjour,

Si vous utilisez le webmail Roundcube, vous ne pourrez pas envoyer de mail en indiquant l'adresse e-mail alias comme adresse expéditrice.

En revanche si vous utilisez un logiciel de messagerie (Outlook, Thunderbird, Gmail sur téléphone, etc...) vous pouvez envoyer un mail en indiquant l'alias comme adresse d'expédition.

Cordialement

Cette reponse vous a aide ?
pao
il y a 3 mois
Bonjour, avez vous des instructions pas à pas pour un logiciel de messagerie pour utiliser l'adresse mail alias comme adresse expéditrice ? Par exemple pour Mail sur iPad ou iPhone. En vous remerciant
Jordan-LWS Reponse officielle
il y a 3 mois

Bonjour,

Nous ne disposons malheureusement pas de documentation pas à pas pour la configuration des logiciels de messagerie, notamment pour l’utilisation d’une adresse alias comme expéditeur sur iPhone ou iPad.

Nous vous recommandons de consulter directement l’aide officielle du logiciel que vous utilisez (par exemple l’application Mail d’Apple) ou de contacter leur support, qui pourra vous guider précisément selon votre appareil et votre version.

Cordialement, L'équipe LWS 

Cette reponse vous a aide ?

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